Refund and Return Policy

Refund and Return Policy

Effective Date: 2025-01-04

Thank you for shopping at KobaniStore. We value your satisfaction and strive to provide a seamless shopping experience. Please read our refund and return policy carefully to understand your rights and responsibilities.

Returns

  1. Eligibility for Returns:

    • Items must be returned within 14 days from the date of delivery.
    • Products must be unused, in their original packaging, and in the same condition as received.
    • Certain items (e.g., perishable goods, personalized items, or digital downloads) are non-returnable. These exclusions will be noted on the product page.

  2. Return Process:

    • Contact us at support@kobanistore.com to initiate a return. Please provide your order number and reason for the return.
    • We will provide instructions and a return shipping label (if applicable).
    • Customers are responsible for return shipping costs unless the item is defective or incorrect.

  3. Inspection and Approval:

    • Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your return.
    • If approved, we will process your refund, replacement, or store credit as per your preference.

Refunds

  1. Eligibility for Refunds:

    • Refunds are applicable for:
      • Defective or damaged items.
      • Incorrect items sent due to our error.
      • Items returned in accordance with our return policy.

  2. Refund Method:

    • Refunds will be issued to the original payment method used during the purchase.
    • Please allow 14 business days for the refund to appear on your account.

  3. Partial Refunds:

    • Items returned not in their original condition or missing parts (not due to our error) may qualify for a partial refund.

  4. Non-Refundable Items:

    • Gift cards.
    • Downloadable software or digital products.
    • Sale or clearance items (unless defective).

Exchanges

  1. Exchanges are only offered for defective or incorrect items.
  2. If you wish to exchange an item, contact us within 14 days of delivery at support@kobanistore.com.
  3. Once the item is returned and inspected, we will ship the replacement.

Cancellations

  1. Orders can be canceled before they are shipped.
  2. To cancel an order, contact us immediately at support@kobanistore.com.
  3. If the order has already been shipped, the cancellation will be treated as a return.

Damaged or Defective Items

  1. If you receive a damaged or defective item, contact us within 14 days of delivery with photographs of the damage.
  2. We will arrange for a replacement or refund at no additional cost to you.

Contact Us

If you have any questions about our refund and return policy, please reach out to us:

Thank you for shopping with us. We are committed to ensuring your satisfaction and look forward to serving you again!